Review Time
Bought 3x
High Visibility Reflective Vest, Sash, for Running & Cycling - Orange.for grandchildren 26.12.25
Wanted to return 2. It quotes free returns.
Twice I wrote for information about returns but received no reply
No Reply to Emails or Phone Message within 2 Days of an Order.The order went through incorrectly and defaulted to my billing address, despite 3 emails and a telephone call in the immediate minutes after the order was placed, no one has replied to me and it would seem the order has been dispatched to the incorrect delivery address.I am disgusted that no one has replied to a simple request.
I ordered the BTR High Vis Be Totally Reflective Jacket but unfortunately it was too neat on me (I'd normally order a 10 but larger sizes were out of stock). Admittedly, I then looked at previous reviews and was nervous about attempting to return it and reorder the gilet which was available in bigger size. However I did and cannot fault this company at all (there Google reviews and much better and higher). The products were good quality, I got instructions for my free return and was refunded promptly and the gilet I ordered instead arrived within a couple of days. Overall great product and great service, thank you.
I did not have a very good customer experience dealing with BTR Sports.My order did not show up on time but I decided to give things time .. after two weeks, it still hadn't arrived so I contacted BTR.They apologised and apparently resent(?) the two items which arrived the following day this time. I suspect they'd not been sent originally and were forgotten/misplaced as the two items were sent separately and while I can understand one item being lost in transit, two is a bit unlikely. One of the items (a cycling gilet for my wife) wasn't to her liking so I requested their procedure for returns.I heard nothing for four days and sent a polite reminder that I was still waiting.I've heard nothing after yet another email to BTR .. just wanting to return an item.I'd send it back myself only I doubt they'll refund me .. so I have a gilet that I'll probably end up giving away if I can find someone it'll fit.The items are good quality and I have no fault with them .. but BTR's lack of response (and a telephone number that no one answers) is unacceptable.Very disappointing .. I wouldn't recommend them.
My husband ordered 2 cycle jackets, they did not arrive and when we queried it they said the courier was not able to deliver them as our address was undeliverable! We run a business ourself from this address and it is most certainly not 'undeliverable' the company refunded us, we ordered the same items again and within minutes our order was cancelled and we were refunded again. We received an email from Jo who said they had cancelled our order as they had "not received the original items back and probably never would" and they could not take those sort of losses!!!! They basically accused us of having had them in the first place even though their courier told them he tried 3 times and our address is completely undeliverable!!!! Absolutely disgusting customer service.
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BTR cycling and running accessories include bike bags and panniers, hydration packs and a wide range of high visibility and waterproof clothing. Shop Now
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