My husband ordered 2 cycle jackets, they did not arrive and when we queried it they said the courier was not able to deliver them as our address was undeliverable! We run a business ourself from this address and it is most certainly not 'undeliverable' the company refunded us, we ordered the same items again and within minutes our order was cancelled and we were refunded again. We received an email from Jo who said they had cancelled our order as they had "not received the original items back and probably never would" and they could not take those sort of losses!!!! They basically accused us of having had them in the first place even though their courier told them he tried 3 times and our address is completely undeliverable!!!! Absolutely disgusting customer service.
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BTR cycling and running accessories include bike bags and panniers, hydration packs and a wide range of high visibility and waterproof clothing. Shop Now
