The customer service experience was quite poor. The fleece jacket we received is nice, but the seam came loose within two weeks. We reached out to the company on social media, and they mentioned we could receive a replacement, but then the communication ceased. After trying to follow up via email, they requested pictures again but then stopped responding. Now it's January, and I still haven't heard back. Emails bounce back, and the contact form isn’t functional. Very frustrating.
Claim your business profile now and gain access to all features and respond to customer reviews.
Turn your ideas into physical form with Buchan, the Belgian brand founded in 2020 by Elijah Buchan. Our ready-to-wear collections inspire creative expression and self-development, connecting the wearer with like-minded individuals. Join the movement supported by Average Rob, ACID, Jacin Trill and more.
