If you're planning to order from this company and you're outside of Belgium, please be aware! I'm usually not one to leave reviews, but this situation has been really frustrating. I ordered a reversible fleece in mid-November, and after not receiving it, I reached out in late December. They informed me that my order would arrive in January, but it's now mid-January and still nothing. I contacted them again and was told it's with the courier, who I found out is notoriously unreliable. After further inquiries, I was told it’s 'in transit' but the tracking shows no updates. I'm still waiting for a response and my order. This shipping and customer service experience is unacceptable.
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Turn your ideas into physical form with Buchan, the Belgian brand founded in 2020 by Elijah Buchan. Our ready-to-wear collections inspire creative expression and self-development, connecting the wearer with like-minded individuals. Join the movement supported by Average Rob, ACID, Jacin Trill and more.
