If theirs is -100 star, that’s what I would put there , customer service is extremely poor . After buying a blender and cup was faulty , reach out to them and communication took weeks before I was told that am not qualified for a part even though I still have about 2months left before it’s 3years . I accepted and made an order , it’s more than 1 week now , haven’t still received my order , I was told to send the maker of the blender which I did multiple times , yesterday I got confused and let them know I have made an order and paid for it since I was told I didn’t qualify , am still yet to receive my order
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