i requested a return according to their policy. instead of processing my return, customer service repeatedly encouraged me to keep the items with a small discount.
when i insisted on returning the items, they provided a return address in China, which would result in very expensive international shipping costs. this was not clearly disclosed at the time of purchase, and it makes the return process unreasonable for customers in Canada. they also instructed me to declare a lower value on the package for customs purposes, which made me uncomfortable.
overall, the return process is extremely inconvenient and customer service was not helpful in resolving the issue. i would not recommend purchasing from this company unless you are prepared to keep the items.
Claim your business profile now and gain access to all features and respond to customer reviews.
