Absolutely changed my mind about this company after my awful experience this morning. I have a subscription for the Bouncy Bones powder.
I delay the delivery once I’ve received the REMINDER email to say it’s going to be shipped shortly, unless I change that.
Today I was informed by email that my order was on the way!!!
I had NO reminder.
Nothing.
So I contacted them immediately and was told, too late! It’s on its way and we have taken the payment.
Absolutely diabolical unethical way to operate a business in this sneaky shady way.
If I had received the email, and didn’t change the subscription, then that’s MY fault, however when no emails have been received, that’s THEIR fault.
They couldn’t and didn’t want to prove they had sent the email either. Very fishy indeed.
I always supported this company from the start when they were a very small business that needed customers to thrive. Wish I’d never bothered.
I’ll find another brand for my dog.
I have had no emails in junk or regular inbox with a reminder, I checked every single email in my Hotmail and nothing.
If they are doing this to me, they are doing it to others, who they hope will just let it be. Not me. If I had no reminder, they is not my fault. I asked for proof that they had sent the reminder. Silence. No answer on that one. Surprise surprise. What a cheap nasty way to run a business.
In the past I’ve had reminders, where I have then gone immediately to my account and delayed it by X amount of months. This time, I was clearly scammed.
Now I have to report this to my credit card company and tell them what happened to get the funds reversed.
All this through no fault of my own.
I’ve been buying their products for years and often from pets at home, most of their range.
No more. It’s finished. I’ll never trust them ever again for what they’ve done this time. They simply don’t care.
What a business.
Claim your business profile now and gain access to all features and respond to customer reviews.
Natural supplements to make life better for dogs across the UK
We are a team of passionate dog lovers with a mission to make life better for you, your dogs and the planet. We do this by creating and continually developing the very best human-grade natural supplements to aid in digestion health, diarrhoea relief, joint support and more. Our products are used and trusted by thousands of dog parents around the UK and they are all backed by a 100% no questions asked money-back guarantee.
Buddy and Lola is a small company, with a very big heart.See more
