I genuinely regret ever renting from this company. During the handover, the staff explicitly confirmed that the car included certain essential features, which turned out to be completely false once I started driving.When I raised the issue, I contacted customer service more than 25 times by email, phone, and WhatsApp. Each time I was either ignored, lied to again, or promised a solution that never came. It took several days before a replacement car was finally provided, despite being assured multiple times it would be handled immediately.Even after all this, I was charged for fuel I did not use. There was no apology, no accountability, no compensation, and no sign that anyone cared about resolving the issue properly.This company’s only priority is profit, not its customers. They will say whatever is needed to close a deal and then completely disappear when problems arise.I am a repeat customer, and even that made no difference whatsoever, which says everything about how little they value loyalty.If you are considering renting from this company, do not. You will save yourself a great deal of frustration, wasted time, and money.
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