Review Time
Budget Dubai charged 1000 AED from my account one month after returning the car, claiming a “parking fine” without any proof or official document. I parked legally and paid for parking. After checking online, I found many similar complaints from other customers. Very poor transparency. Check your bank statements carefully.
Complete scam! I reserved a vehicle for 8 days and ended up being charged for an extra day because I returned it just 11 minutes late, despite this being within the booking period. A standard rental period runs from 9am to 9am the next day. My flight was at 2am, so I planned to return the vehicle at 11pm. Due to traffic in the area, I returned it at 11:11pm. When I returned the vehicle, they didn’t mention anything at that time. Upon returning to my home country and checking my phone, I saw that money had been deducted! After sending multiple emails, I received no response. They are nothing but thieves and scammers. This service deserves all the bad luck possible. I truly hope they fail! Please, whatever you do, do NOT rent a vehicle from this service!
Absolute scam artists! Booked a vehicle with them for 8 days. Got charged an extra day for returning the car 11 minutes late even though this is within the booking day. A typical days rental is from 9am to 9am the following day. My flight back was at 2am so i had put down i will be returning the vehicle at 11pm. Because of the traffic in dubai, i returned the vehicle at 11.11pm. At the time of returning the vehicle, they didnt say anything whatsoever. When i returned back to the UK and swiched my phone on, cha-ching, money taken out! After numerous emails, still no reply from them. Absolute thieves and scammers. This company deserves nothing but everything bad to them and the staff. Really wishing this company dies! Please, whatever you do, do NOT booking your vehicle with this company!
difficult to pick up from DXB T3 staff not branded or holding customer name boards and as no desk wasted 30mins looking around the airport for someone. Called customer service in the end who connected us. Also had trouble dropping off as they kept me waiting 45 mins and out of pocket as had to pay for parking while waiting !!!. noone cares about the service they are giving or answering complaint letters. The car wasn't bad but a lot of marks on it. The hassle wasn't worth the money I saved.
I genuinely regret ever renting from this company. During the handover, the staff explicitly confirmed that the car included certain essential features, which turned out to be completely false once I started driving.When I raised the issue, I contacted customer service more than 25 times by email, phone, and WhatsApp. Each time I was either ignored, lied to again, or promised a solution that never came. It took several days before a replacement car was finally provided, despite being assured multiple times it would be handled immediately.Even after all this, I was charged for fuel I did not use. There was no apology, no accountability, no compensation, and no sign that anyone cared about resolving the issue properly.This company’s only priority is profit, not its customers. They will say whatever is needed to close a deal and then completely disappear when problems arise.I am a repeat customer, and even that made no difference whatsoever, which says everything about how little they value loyalty.If you are considering renting from this company, do not. You will save yourself a great deal of frustration, wasted time, and money.
Do NOT Book with Budget UAE – Absolute ScamI had one of the worst experiences of my life with Budget UAE.Despite reading many negative reviews online and having serious doubts, I decided to give them a chance. I even emailed the main Budget UAE office multiple times before my arrival, asking for confirmation of my booking – just to be sure I wouldn’t face any issues.They replied to my emails and reassured me that the car would be waiting for me at Abu Dhabi Airport.But when I arrived – there was NO car.No apology. No explanation. Just a rude response from the staff saying they had no obligation to provide me with a vehicle.This is not just bad service – it’s fraud.They confirm your reservation, take your details, and then leave you stranded without a car. It ruined my trip.⚠️ Please beware – DO NOT book with Budget in the UAE.They do not deliver what they promise.This is outrageous and completely unacceptable.
The Agent at Dubai Airport was not interested at all and changed my credit card and didn't block for deposit. Until now ( 6 weeks later) I have not received the deposit back. Email will never be answered. I am visiting the UAE every 2 month but have to yet find a good rental car company. Both Hertz and Budget are now off the list.
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