budget.be

The worst experience ever

The worst experience ever. From the start to the end.Renting car should be stress free. But not with this company. We paid through broker. We asked for luxury car. When went to collect they told us that they have nothing to do with broker. We weren't able to get a car we paid for. Well they said if we pay 2500€ deposit on it by American express and another 500€ by other car then we can have it. It's their policy while broker didn't mention anything like that. When asked to get money back they said to contact the broker. There was no phone number to even ring the broker. After frustration we got a small car and never seen remaining money back.As the lowest class car is cheaper to rent than luxury car we lost money plus they took 200eu deposit.In the end while returning the car we didn't fill up the tank. We were charged twice as much. Instead €2 per litre we were charged €4.Never ever rent a car from them. If you want have a pleasant stay there avoid that company. Pity we didn't read any reviews. As we never thought it could be so complicated. We travelled a lot and never had a hassle renting a car in Europe

Date of experience: Feb 03, 2024