Car rented via Booking.com with Budget at Brussels Airport. During the booking and payment process, it was nowhere clearly stated that a boarding pass is required to collect the car. The confirmation only mentioned the voucher, ID, driver’s license, and credit card.
At the counter, the car was refused because I did not have a boarding pass. The result: no car and only a partial refund.
If a boarding pass is mandatory, this should be clearly visible before payment — not hidden in lengthy terms and conditions. This feels non-transparent and unfriendly to customers. Be aware of this before booking.
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, Budget Car Rental Online, zomeraanbieding