This has been one of the most frustrating customer service experiences I've ever had. My travel plans changed, and when I requested to pick up the car three days later—same car and drop-off—I was told they needed to create a new offer, which was twice the price. I explained nothing was changing, yet they insisted on this new rate. I decided to cancel my booking and go with a competitor, who provided excellent service. Now, over a month later, I'm still waiting for my refund. They keep telling me it's under review, despite an email promising my refund within two weeks. It's utterly unacceptable, and I wouldn't recommend them at all.
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