1. We were unaware that our reservation was for a pickup location far from the airport. When we arrived, the agent offered no assistance in getting a car from there, forcing us to take a taxi. 2. The other pickup site had great agents who were helpful. 3. A day before our departure, I experienced a medical emergency and needed my wife to drive to a different city to reach me. The agent refused to extend our rental for a few days, making her return the car prematurely without any discount, forcing her to rent a new, more expensive vehicle elsewhere. This isn't an isolated incident; it's a pattern of terrible service. It's truly unacceptable for an international company.
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