Budget took over $500NZD from my account without telling me, saying I returned the car late despite my invoice clearly showing I returned the car 4 days early. Reading reviews of budget in NZ and AUS this seems to be a very common occurrence, how can such a large company get away with pulling such a scam? I have now been told the money will be back in my account within ‘5 business days’ but I am skeptical based on other reviews I have read. The email I received telling me of my refund makes absolutely no apology for the mistake they have made and simply says they “will make the adjustment” in addition to “sorry for any inconvenience”. Of course it’s inconvenient for someone to take $500 from your bank account without your authorisation, knowledge or without providing a reason (in fact I consider this theft). If you’re thinking of renting a car from them please read the reviews first and see all of the other people that have been through this - then pick another car rental company!
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