I would give Budget Rental 0 stars if I could. I CALLED the reservation line to get help with my rental because I didn't have a credit card and needed a bigger car. I specifically told them my circumstances and even reiterated them not one but two more times before paying for my reservation WITH MY DEBIT CARD. Today I get a call from the local Budget office to tell me that the vehicle I booked in my reservation wasn't going to be available and would need an elite model suv, I let them know I do not have a credit card to rent their elite or luxury vehicles. He then informed me that the MINI VAN (that is not listed as an elite or luxury vehicle) would still require a credit card to book. After speaking with the local store rep, and a manager I was informed there was nothing they could do. I called budget and after speaking with their rep and manager I was also told there was nothing they could do. So even though the Reservation employee from their company made a mistake they would not help me. They also debited my card for the rental and now I have to wait 7-10 days for a refund. The only thing they could offer was a smaller car that would inevitably require one of my kids to not go on a trip that is nonrefundable. This is the WORST experience I have ever had and would never use Budget Rental in my life.
Claim your business profile now and gain access to all features and respond to customer reviews.
Car rentals including sedans, trucks, SUV's and more from Budget.