I rented an electric vehicle for a brief, roughly 10-hour period, expecting it to be the most efficient choice. Unfortunately, the experience was anything but efficient. The vehicle was not fully charged at pickup, and despite assurances from the representative that finding charging stations would be straightforward, that turned out to be incorrect. The first recommended charging station was restricted to resort guests. The second station was out of order. The third station worked technically, but after an hour of charging, the battery only increased by 3%. I couldn't find the charging station at the designated location, and the final option required an app download—something I couldn’t do without cell service. To make matters worse, I was charged an extra fee upon return because the vehicle’s battery was at 30%, despite my considerable efforts to charge it under challenging and misleading circumstances. This experience was frustrating, time-consuming, and costly. With the incomplete charge at pickup, inaccurate guidance on charging options, and the additional fee, this rental did not meet reasonable expectations. I will not choose to rent an electric vehicle from this company again and would advise others to think carefully before proceeding.
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