This experience was reminiscent of a famous sitcom episode where the concept of reservations is utterly misunderstood. Sure, they can take reservations, but actually honoring them? That's the true challenge! I was caught off guard not once, but twice in a single day, leaving me with $500 in pending transactions that I hope to get refunded. After reading various reviews, I'm seriously concerned about that. I had no idea that two companies were linked, and when I was given the address for the new location, it turned out to be the same as the previous one. I informed the representative that they didn't have any cars available. They insisted that everything was fine and I should just trust them with a deposit. I warned them I’d feel foolish if I arrived to find no car, and guess what? There was no car! Just a confused employee wondering why I returned. I ended up losing a significant amount of money and even a job because of this. I feel they should share in the consequences of this debacle. As a professional, I expect to work with others who uphold certain standards, not individuals lacking basic values. Leaving a negative review feels insufficient; it almost seems too lenient given the circumstances. Use their service only if you have alternative plans, enjoy a challenge, and are prepared for disappointment. And if you reach out to voice concerns, be cautious not to be misled again! The representative I spoke with felt like the epitome of unprofessionalism. I didn’t need a car; I needed a miracle! Consider this a warning!
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