Reser in the Sacramento office did a bait and switch with my 25 year old son, Jeremy. RESER, suggested he upgrade from a Chevy bolt to a jeep for $25 additional a day so HIS contract changed from $117 to $183 plus taxes so he thought. When he looked at his Discovery credit card, there was a charge for $892.17 for a 3 day rental. Reser charged him $258 a day!! No one on their right mind would agree to this upcharge!! Jeremy has contacted Budget many times but to no avail. His credit has taken a hit and I feel Budget took advantage of him. This was his 1st time renting a car on his own and this was not a pleasant experience for him! He tried to handle it on his own but a year later hd needed Mommy Bear to help. He has learned his lesson not to trust Budget but this is sad because Budget could have had a client for life if they handled this situation better.
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