I initially booked a vehicle categorized as an SUV via another platform, confirmed through email, accommodating 5 passengers and 4 bags. However, when I checked my account, I found that the vehicle category had been changed to 'Compact,' fitting only 5 passengers and 3 bags, without any prior notification or refund for the price difference. I contacted customer service, providing a screenshot of my original confirmation. They informed me that the car status was updated at the same moment I finalized the booking because the vehicle was no longer available. This is incredibly frustrating and unreliable.
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