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My experience with this service was very disheartening. I reserved a vehicle online, but there was no mention of tyre type during the booking. Only at the service desk did I learn that winter tyres came at an additional cost, despite it being winter when cars should typically be equipped with them. I felt compelled to pay. I also purchased comprehensive insurance, including roadside assistance. However, when I found myself stuck in snow due to inadequate tyres, the service refused to assist. When I called their emergency line, I was advised to contact emergency services. I was left stranded and had to walk over 40 minutes in harsh conditions to seek help, incurring extra costs. As a result, I lost an entire day at the ski resort and wasted money on pre-paid ski passes and equipment. After enduring such conditions, I even fell ill. The service never checked in to see if I was okay.
I had a very unsatisfactory experience with the service. I booked a vehicle through their website, but there was no mention of tyre type during the process. It was only at the service desk that I discovered winter tyres incurred an extra charge, even though it was winter when cars should typically come equipped with them. I felt compelled to pay. I also opted for full insurance, including roadside assistance. However, when I got stuck in the snow due to the unsuitable tyres, the service refused to help. When I called their emergency line, they simply told me to contact emergency services. I was left stranded and had to walk over 40 minutes in the snow and harsh winds to find help, incurring additional costs. Consequently, I lost an entire day at the ski resort and wasted money on pre-paid ski passes and equipment. After such a difficult ordeal, I even fell ill. The service never checked in to see if I was okay.
After a previous unpleasant experience with another rental service and reading various reviews, we were apprehensive about picking up our rental car. Fortunately, there was no pressure to buy extra services, the vehicle was in good condition, and returning it went smoothly with the deposit refunded without issues. The representative at the airport was very pleasant, thank you!
I rented a vehicle from the service at the airport. I informed the agent that I booked through another platform and didn't require insurance. However, upon returning the car, I was charged for insurance that the agent added to my contract without my consent, totaling 300 euros. I couldn't verify this when I picked up the car as the agent didn't provide me with a hard copy of the contract. I received it later via email after I had left. I will not be using this service again. It's hard to believe they would treat their customers this way.
I rented a vehicle from the service and was involved in an accident. Over the past weeks, I've sent several emails and called multiple times daily using the contact information provided, but I've received no response and have been unable to reach anyone by phone. I get put on hold or hear a message instructing me to call during office hours, which I have been doing. To complete my insurance claim, I need two essential documents that only the service can provide: the final itemized invoice and the repair estimate. My claim is time-sensitive, and I urgently need these documents to resolve the matter.
We rented a vehicle for three days, and while the car was nice, there were two minor scratches noted in the contract. For some reason, they charged 280 euros instead of the 200 euros stated in the rental agreement. Finding the drop-off point was extremely difficult; we ended up needing help from an airport employee. When we returned the car, it was accepted without comment. Three weeks later, I still haven't received my deposit back and have no updates from the rental location. After numerous calls, I spoke with a representative who informed me that the deposit was withheld due to a small scratch on the vehicle. They didn't inform me about this. I requested a photo as proof, but I haven't received anything in the five days since our conversation. I've tried calling every day, but they never answer. I filed a customer service case online, but no one has responded. My only option now seems to be contacting the authorities. This company has terrible customer service; I will never rent from them again. I finally reached customer service, and they shared a photo of the scratch, which looked like it was done intentionally to charge us extra. Unfortunately, I can't share the picture.
I initially booked a vehicle categorized as an SUV via another platform, confirmed through email, accommodating 5 passengers and 4 bags. However, when I checked my account, I found that the vehicle category had been changed to 'Compact,' fitting only 5 passengers and 3 bags, without any prior notification or refund for the price difference. I contacted customer service, providing a screenshot of my original confirmation. They informed me that the car status was updated at the same moment I finalized the booking because the vehicle was no longer available. This is incredibly frustrating and unreliable.
We returned the vehicle in perfect condition, yet they retained the deposit without any explanation. Calling them is futile. After reading numerous negative reviews, it's clear this has become a standard practice for them and likely a source of income. It's wiser to choose a more reputable company than risk being scammed.
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