I had an awful experience with customer service. I never received a ticket for one of my flights, which prevented me from checking in. They insisted that I was refusing to accept my e-ticket, and after I left the chat, they finally sent it. Instead of acknowledging their mistake and assisting me, they were condescending and rude. Their behavior was unprofessional and unacceptable. Having worked in customer service myself, I know I would have lost my job for treating customers this way. They are unhelpful and will just cause frustration. I will never choose this airline again and demand a refund to book elsewhere. Completely disgusted. AVOID AT ALL COSTS.
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BudgetAir.co.uk is one of the brands of the global Travix family, bringing many years of experience as pioneers in online travel. Travix operates 5 brands in 29 countries; employs 500 staff; and has combined sales in excess of USD $1Billion. Travix has sold over five million airline tickets to satisfied travelers in Europe, Asia and the USA in the last year alone. We hope our British travellers will be as satisfied with our ease of use and the unbeatable airfare deals found on Budgetair.co.ukSee more
