Review Time
Terrible support experience. Avoid this service. Throughout my many years of traveling and booking flights, I've encountered various issues, but I've always received proper assistance from the platforms I used. Unfortunately, that was not the case with this service. Don't make the same error I did; spend a bit more to book with a more reliable agency for peace of mind.
Steer Clear of This Service – Deceptive Voucher, Lack of Communication, and Poor Experience I had an incredibly frustrating and distressing experience with this service and would strongly recommend others to avoid them. On 17/09/2024, I booked a flight to Pakistan through the company. I was assured by a representative that my e-tickets would be emailed within a couple of hours. Despite waiting over 12 hours, no e-ticket or confirmation arrived. At that time, my mother was seriously ill and I was scheduled to travel the next day. Repeated attempts to reach the agency went unanswered. With no confirmation and no communication, I had to book another flight through a different agency. The following day—just before the original flight time—the representative finally answered, claiming he was about to send the e-ticket, stating he had forgotten. Since I had already arranged alternative travel, I requested a refund. Instead of refunding my money, the company issued a £1200 voucher, assuring us it was valid for two years. We accepted this only based on their promise. Throughout this ordeal, customer service was rude, dismissive, and unprofessional. On 16/02/2025, I tried to use the voucher due to another family emergency, but again no one answered the phone. I had no choice but to book through another agency. When I called again on 01/03/2025, a different staff member claimed the previous representative had left and stated that he had our money. After lengthy discussions, we were told that if we paid an additional £600, the voucher would be reactivated and both the £600 and £1200 would later be refunded. Considering the amount already lost, this was an unreasonable and risky demand, which I declined. Most recently, on 26/12/2025, I contacted them again to use the voucher for a cheaper flight. This time, the voucher terms had changed again. A representative claimed the voucher was only valid for one year, despite it clearly stating “Valid until 17/09/2026.” He was rude, refused to listen, and told me to either book a new ticket or end the call. Changing terms after the fact is entirely unacceptable. This experience highlights misleading practices, poor communication, and a lack of accountability. I am still seeking a full £1200 refund, not a voucher with constantly changing conditions. I strongly advise against using this service.
I had an awful experience with customer service. I never received a ticket for one of my flights, which prevented me from checking in. They insisted that I was refusing to accept my e-ticket, and after I left the chat, they finally sent it. Instead of acknowledging their mistake and assisting me, they were condescending and rude. Their behavior was unprofessional and unacceptable. Having worked in customer service myself, I know I would have lost my job for treating customers this way. They are unhelpful and will just cause frustration. I will never choose this airline again and demand a refund to book elsewhere. Completely disgusted. AVOID AT ALL COSTS.
I had an extremely frustrating customer service experience. I was supposed to receive a refund due to a flight time change, but only received a partial refund initially. I was informed that the remaining amount would take 8-10 weeks. After waiting 10 weeks and following up, I was told they would look into it and respond in 96 hours. After 5 days without a response, I contacted them again, only to be blamed for not receiving my refund because I hadn’t contacted the airline directly, which was never suggested to me. I kept records of our conversations and realized I was never advised to do this; I was just told to wait. Being blamed for 'not helping myself' instead of receiving an apology for the misleading information is unacceptable. I have now waited more than 10 weeks for a refund that was never processed. When I reached out to the airline, they informed me that the refund was sent to the service provider to pass on to me two months ago, but it was never forwarded, yet I was blamed for not receiving it.
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BudgetAir.co.uk is one of the brands of the global Travix family, bringing many years of experience as pioneers in online travel. Travix operates 5 brands in 29 countries; employs 500 staff; and has combined sales in excess of USD $1Billion. Travix has sold over five million airline tickets to satisfied travelers in Europe, Asia and the USA in the last year alone. We hope our British travellers will be as satisfied with our ease of use and the unbeatable airfare deals found on Budgetair.co.ukSee more
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