I’m extremely disappointed with BudgetAir and their handling of my booking (BAE-6598012).
My flight was cancelled due to circumstances completely outside of my control, yet BudgetAir refused to rebook my ticket. Instead of helping resolve the issue, they told me my fare was “not eligible for rescheduling” and suggested I contact the airline myself.
To make matters worse, they are deducting a large portion of the refund and offering only AED 1,192 back, even though the cancellation wasn’t my fault. As a customer, this feels unfair and very frustrating. When you book through an agency, you expect them to support you when problems arise — not pass the responsibility back to the airline and keep part of your money.
Customer service has been disappointing and unhelpful throughout this process.
I would strongly advise travelers to think twice before booking with BudgetAir. If anything goes wrong with your flight, don’t expect them to assist you properly.
#BudgetAir #TravelProblems #CustomerServiceFail
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BudgetAir.co.uk is one of the brands of the global Travix family, bringing many years of experience as pioneers in online travel. Travix operates 5 brands in 29 countries; employs 500 staff; and has combined sales in excess of USD $1Billion. Travix has sold over five million airline tickets to satisfied travelers in Europe, Asia and the USA in the last year alone. We hope our British travellers will be as satisfied with our ease of use and the unbeatable airfare deals found on Budgetair.co.ukSee more
