I strongly advise everyone to avoid this service. They incorrectly spelled my name on an international ticket despite providing accurate information, and then they wanted to charge me $300 to fix their mistake. An airline confirmed that traveling with a mismatched name is not possible, yet this service claimed it was fine. With my flight approaching and no solution, I requested a refund to rebook. They offered a mere $800 back on a ticket costing over $2,000. This seems to be a recurring problem with them; they often misspell names to charge more fees. Their customer service is severely lacking, and I experienced rudeness when trying to resolve my issue. Misleading, stressful, and no accountability—save yourself the hassle and go with another provider.
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BudgetAir.com.au is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.
