I had a very disappointing experience with the service and cannot recommend booking through them. I paid extra for a refundable and changeable ticket, expecting some flexibility if my plans changed. However, when I attempted to modify my booking, I was informed that no changes could be made, and a refund was essentially impossible. This undermines the purpose of purchasing a refundable ticket. In addition to the airline’s official change fee and fare difference, the service insisted on a high administration fee, making the total modification cost nearly equivalent to booking a brand-new ticket. When I raised this issue, I was told they are “bound by airline policy” — yet the administration fee is clearly their own charge, not the airline’s. To make matters worse, I was not allowed to modify my booking directly with the airline, even though I was willing to cover the airline's fees. This left me with no reasonable options and no flexibility whatsoever. Overall, this experience felt misleading, restrictive, and extremely frustrating as a customer. Paying extra for a refundable ticket offered no real advantage. I would strongly recommend others to book directly with airlines to avoid unnecessary fees and stress.
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BudgetAir.com.au is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.
