Terrible experience. I booked a flight through budgetair and, upon cancellation of the flight, they proceeded to change the booking to another date without my confirmation and without giving me any alternative option. Now, after spending hundreds of euros on that flight, I find myself with a flight on a different date that I therefore cannot take. The customer service was an even worse experience, as it is almost impossible to talk to a physical person instead of just an AI bot. When I finally managed to talk to someone they dismissed me saying that I did confirm the change and that is not possible to change the date or have a refund, when on the contrary the only thing I did was to promptly let them know that I did not agree with said change. Total waste of time and money. I strongly advice not to book anything from this platform.
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