I made a booking and realized within minutes that I had selected the wrong travel date. I contacted BudgetAir immediately to correct this obvious human error, expecting at least a short grace period since the reservation had just been made.
Instead of offering any flexibility, they charged me $110 to change the date.
This was not a last-minute change, not a complex modification, and not something done days later. It was a correction requested almost immediately after purchase.
What is most disappointing is the complete lack of understanding or customer care for a simple mistake that could have been handled with minimal effort.
Be very careful when booking through this platform. Even if you notice an error right away, you may be charged significant fees just to correct it.
I would strongly recommend double-checking every detail before confirming a booking, because there is clearly no tolerance for human error here.
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