Very bad experience with this budget airline agency. Customer service was poor and unhelpful. I was ready to pay the correction fee for my ticket, but they kept sending me a payment link that did not work. I tried for three days in a row, and there was clearly an issue with their payment system, but they never admitted it.
Instead of resolving the issue, they pushed me to cancel the ticket and accept only $50 back, even though I paid around $2,500. It honestly felt like their main goal was to cancel my ticket cheaply and resell it to someone else at full price.
Completely unfair and unprofessional. I would not recommend this agency to anyone.
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