Flight cancelled without my consent or any choice offeredBudgetAir cancelled my Qatar Airways flight and immediately processed a refund — without ever asking me whether I wanted a refund or to be rebooked. This is a direct violation of EU Regulation 261/2004, which gives passengers the right to choose between a refund OR rebooking.When I contacted their live chat to demand my rights, the agent:- Refused to offer rebooking despite Qatar Airways actively flying- Refused to refund the full amount, keeping the €24.90 booking fee- Refused to escalate to a supervisor- Could not provide a chat transcriptI then called Qatar Airways directly, who confirmed my booking no longer exists in their system — meaning BudgetAir cancelled it without my knowledge or approval.I am now filing complaints with SGR, the Dutch Consumer Authority (ACM), and disputing the charge with my credit card provider.Avoid BudgetAir if you want any control over your booking when things go wrong.
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