I booked a flight via BudgetAir (through Skyscanner).Before I agreed to cancel my booking, BudgetAir customer support explicitly confirmed in writing that:the booking would be cancelled by them, andI would receive a full refund within 8–10 weeks.Based on this clear assurance, I proceeded with the cancellation.After cancellation, I was informed that the airline had rejected the refund and that no refund would be issued. This directly contradicts what was communicated to me before I agreed to cancel.The amount involved is €316.86 (Booking reference: BA-21083982).My complaint is not about airline fare rules after cancellation, but about the incorrect and misleading pre-cancellation information provided by the support agent, which influenced my decision.I have raised this issue with:ACM ConsuWijzer (Netherlands Consumer Authority)Skyscanner Partner Support teamI am requesting BudgetAir/Travix to review the case based on the pre-cancellation communication and provide a fair resolution.I am sharing this experience to ensure customers receive accurate information before making irreversible cancellation decisions.
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