I booked my ticket through them, but the flight was cancelled. When I contacted BudgetAir to reschedule or get a refund, they told me to contact Pegasus Airlines directly. That already didn’t make sense because I bought the ticket from BudgetAir — they should handle the whole process.I then called Pegasus from the Netherlands and paid around €20 in roaming charges, only to be told they couldn’t help me because the booking was made through an agency (BudgetAir). So BudgetAir sent me to the airline, and the airline sent me back.After more than 1 month of constant calling and trying to reach both sides, I still could not reschedule or refund my ticket. I was just stuck between them with no solution.They may come up with excuses like the ticket is no longer under their control, but that is not my concern. I paid BudgetAir and they were responsible for the full process — instead they kept pushing their responsibility onto me.Extremely disappointing service and zero accountability.
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