budgetair.nl

Poor solutions, slow service

It first went wrong when my flights were rescheduled, no longer meeting the minimum transfer time. Not the fault of Budgetair, but what is, is firstly that I had to call in to alert them of the flight change which THEY first notified me of, and the fact they instead rebooked me with an extra 19 hours and 4 hours transfer time on the flight there and back respectively, refusing to rebook me with the exact same airlines for both legs through Frankfurt instead of Munich for a shorter transfer, even though they were still selling tickets at the same price for such flights.ANA was willing to change my flight to reduce my transfer by 18 hours. I contacted Budgetair to make sure my tickets/receipts were issued properly after this, and after my request was misunderstood twice, for some reason they offered me an alternative flight. I agreed to this, but after three days of waiting for a response and sending one reminder email, I was told that that it was no longer available, and was instead offered flights with a total of 40 hours transfer time. In addition to this, I have now received another email that someone else is again on the case of the FIRST alternative. I don't know why they are trying to rebook me with less than 2 weeks to departure, I don't know why multiple people are trying to solve the same support ticket, with almost every response coming from a different person too, and I don't know why it took 72+ hours and a reminder for them to respond to an email that they labelled as urgent and requested a response for within 24 hours for which I responded within 9, which they then proceeded to tell me was no longer available.Never in my life, also having done many long distance flights, have I had such an experience with any customer support of any kind. I can only sit here and pray they don't cancel or modify my existing booking.Despite the claim of further contact through Trustpilot, I have yet to receive anything.

Date of experience: Jan 30, 2026