I bought some tickets with themI needed to cancel it.They were nor helpful and tried to make it hard to cancel it. Even trying to hide from me the booking number from the airline itself (I wanted it so I could cancel with the airline directly). I lost 200 euros with this. I don't recommend. Just buy the tickets with the airline directly. The tickets shown in their website are the same ones that exist on the airline website, you can search in budget line and buy on the airline website. This way you prevent paying the abusive service fee they chargeEDIT, you said you would contact meYOu did not contact meCan you please send me an email or something??
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