In the past i have purchased some plane tickets through budgetair. Never had any problems.However, this time i should take the flight from Amsterdam to Paris together with my friend. She was the smart one and bought her plane ticket through another selling agency. Due to bad weather, the flight got cancelled. As i did choose to take the KLM flight, of course everything was handled fast and smoothly from KLM side. Within 3/4 weeks they transferred amount to budget air so i would receive full refund. They even contacted me to let me know.Here hell started. From 25th of January i am calling, mailing and contacting budgetair to receive my full money back. They came with so many lies, i cant even know where to start. First they told me they 'transfered the money but depending on MY BANK it could take UP TO 8 WEEKS'. Of course i called ING and they laughed and told me that money that is TRUELLY transfered is received in hours, max 1 working day. So i went back and asked if they had proof or anything, since then only response i get is i have to wait i have to wait. I have heard so many dates from them. Today, 27th of march i still have not received any money back nor proof that they have refunded it. My friend received er full refund end of January, and here i am still waiting for mine from budgetair.For anyone thinking of buying through budget air, DONT DO IT! If your flight will be cancelled you can kiss your money farewell. Also everytime you'll call someone will have a huge attitude and only response you'll get it; uhum uhum yes maam i understand it is not a fun experience. But we really have transfered the money go ask your bank. Ask for proof, you'll never receive it.WORST EXPERIENCE EVER.
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