I booked a flight through BudgetAir - at the last minute the airlines cancelled the flight due to bad weather. However budgetair did not inform me of this cancellation - its only lucky I found out through the airline itself.Then when I asked for a refund - the airlines have refunded the ticket - but BudgetAir say it will take upto 10 weeks for a refund. Their customer service team is a bunch of robots who always reply with scripted responses.All the reviews here that are 5 star - are fake as far as I can seeUpdate: I can see that BudgetAir has put in a standard response of "get in contact with us using whatsapp" - but I have been having big email conversations with your customer support for the last 2 weeks without any success. How about you look up the booking: BA-10248704 and see what a mess it has been and then get back to me? But I doubt that will happen...
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