Booked via websites and just saw too late that the return flight times had changed when the website moved on, while the price remained the same. Now I sit for 6 hours in Zurich. When I called Air Swiss they told me I can cancel free of charge within the first 24 hours. I informed Budget Air immediately and was in contact within an hour of my booking asking for cancellation. However, Budget Air, are not easy to get hold off and help is poor and misleading. And their systems don’t update quick enough. So they were slow and delayed the process at Budget Air leading to the highest possible charges for their client. What well what you book and expect no help, service.
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