budgetair.nl

No Customer Service At All When Anything Goes Wrong

I've been doing trip planning for my family for years and booked with countless sites. Here's my take on this company: everything works fine if you book your ticket and fly the exact itinerary you booked. They will issue you a ticket and charge you exactly the amount shown on the final confirmation page. HOWEVER, as soon as anything goes wrong - whether that's an airline schedule change that's completely out of your control or if you want to change you flight date/get a refund - you will be completely out of luck. Don't ever expect any customer service from this company. They do not have a phone number - all they have is a live chat and the chat agents, while mostly polite, are not helpful in any way. I had an airline schedule change and Budgetair cannot issue me a new ticket. I contacted them well over 20 times over the course of two weeks and every single time one of the chat agents would tell me to "wait for an update from the team that specializes in airline schedule changes". They would simply repeat this sentence over and over like a robot. It's actually kind of ridiculous. When it's getting close to my departure date I became less patient and kept asking "when would I hear an update", and they told me I'd hear back in 24 hours. They said this multiple times but I never hear anything. One of the agents told me "there's no timeline on when the team can get back to you" when it's only 72 hours from my scheduled departure. Anyways - if anything goes wrong they have absolutely zero customer service. I ended up contacting the airline myself when it's within 72 hours of my departure and begged the airline to "take over" my ticket so they can re-issue the ticket for my new itinerary without going through Budgetair. So - when you book with this website you take a risk. If you fly every segment exactly as shown on the original ticket you'll probably be fine, but when there's any issue at all even if it's out of your control, you'll be left to your own devices to figure out what to do.

Date of experience: May 16, 2024