BudgetAir and Travix gave me the worst experience I could think of. My flight was taken off the schedule so I was forced to accept another flight, giving me a 22h overlay in Delhi instead of 2 hours I booked. Now my flight is back on the schedule but they are not willing to help me to get my original flight back and say I have to pay more than 700 euros to get my original flight. The one I booked and paid extra for so I could get a short layover.They work with an Indian callcenter which is not very helpful: people on the phone can’t help with anything and have to forward everything to specialized teams, emails don’t get a response or only a very general one. Also, not all info is given when you finally get someone on the phone so now I am stuck with a shitty ticket, extra costs and many hours spent on this without a positive result.I did not get what I booked with them. Even though the flight still exists.
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