budgetair.nl

I am writing this review to warn other…

I am writing this review to warn other travelers about the unacceptable service I received from BudgetAir.THE SITUATION:On October 5, 2025, at 9:42 PM, I made a booking on BudgetAir for a London-Paris flight (€629.46). Within 30 minutes, I realized I had selected the wrong flight time and immediately contacted their customer service chat.WHAT THEIR AGENT PROMISED IN WRITING:Agent Ananda Rajan confirmed the following in writing (I have screenshots):The tickets were NOT yet issuedI could cancel with only €60 service feeAt 10:09 PM, when I asked: "So I will be refunded €629.46 minus 60 euros. Is that correct?" - The agent replied: "Yes, you are right."At 10:09 PM: Confirmation that cancellation was processedWHAT ACTUALLY HAPPENED:Based on this written confirmation, I immediately booked the correct flight on another website.Then at 10:14 PM (just 5 minutes later), I received a contradictory email claiming the booking was "out of the void window" and subject to airline policy.When I contacted customer service again (agent Sabahat Sania), I was told:The tickets had been "issued" (FALSE - I never received any tickets)The refund would now be €0.00Total cancellation cost would be €118 instead of €60THE PROBLEM:Because of their agent's written confirmation, I made another booking elsewhere. Now I'm stuck with:Two flight bookingsNo refund despite written promisesContradictory information from different agentsComplete dismissal of their own agent's commitmentsWHY THIS IS UNACCEPTABLE:Misleading information: Their agent gave me explicit written confirmation that was completely falseNo accountability: They refuse to honor their own agent's commitmentsFinancial loss: I'm now out of pocket for two flights because I trusted their informationPoor customer service: Instead of fixing their mistake, they hide behind "airline policy"THE TIMELINE:9:42 PM: Booking made9:48 PM: Contacted support10:09 PM: Written confirmation of €60 cancellation fee10:14 PM: Made new booking based on their confirmation10:14 PM: Received contradictory email11:13 PM: Told refund would be €0.00Total time between booking and cancellation request: 32 MINUTESMY DEMANDS:I expect BudgetAir to honor their agent's written commitment:Either refund me €569.46 (€629.46 - €60 as promised)Or provide a voucher for €629.46 valid for 24 monthsEVIDENCE:I have complete screenshots of all chat conversations showing:Agent Ananda Rajan's written confirmationThe contradictory responses from agent Sabahat SaniaTimestamps proving the 32-minute timelineLEGAL ACTION:If this is not resolved, I will:File a complaint with EU consumer protection authoritiesInitiate a chargeback with my bankReport to aviation regulatory bodiesContact consumer protection organizationsWARNING TO OTHER TRAVELERS:Don't trust verbal or written confirmations from their agentsTake screenshots of EVERYTHINGBe prepared for contradictory informationThey may not honor their own commitmentsBudget airlines like this can cost you MORE than traditional carriers when things go wrongThis is not just poor customer service - this is misleading business practice. A company representative's written confirmation should be binding. The fact that they refuse to honor it shows a complete lack of integrity.UPDATE WILL FOLLOW depending on how they resolve this situation.Would I recommend BudgetAir? Absolutely NOT. Save yourself the stress and book directly with airlines or use reputable travel agencies that stand behind their commitments.

Date of experience: Oct 05, 2025