We booked our flights through BudgetAir.nl and were unfortunately very dissatisfied with the level of service received, particularly after sales.When our outbound flight was cancelled and the replacement flight was delayed, causing us to miss our connection, we contacted BudgetAir.nl for assistance. Instead of offering meaningful support, their only suggestion was to cancel our return tickets in exchange for compensation—leaving us to arrange our own return flights and all related expenses. This was not a helpful or reasonable solution in a stressful situation.In addition, prior to travel, BudgetAir.nl advised us to add extra luggage through their platform at a cost of more than €200. We later discovered that the exact same service purchased directly from the airline cost less than €100. This left us with the impression that the platform is more interested in upselling than in providing value or transparency to customers.Overall, the lack of support during a critical travel disruption and the misleading upsell around baggage fees has convinced us not to use BudgetAir.nl again. Professional after-sales service and genuine customer care are essential in the travel industry, and unfortunately we did not experience either in this case.
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