Dear BudgetAir Customer Service,
I previously sent a formal email regarding my refund request; however, I did not receive any response or meaningful action.
As a result, I raised this issue publicly on Trustpilot in order to seek assistance and clarification.
Following this, a partial refund was issued without prior agreement or proper explanation. This amount does not reflect the full extent of the loss I have experienced.
In addition, a public response was posted stating that the issue had been resolved, which is not accurate. My case remains unresolved, and I have not received a clear or satisfactory explanation regarding the refund.
For clarity, I am requesting a full review of this case and confirmation of whether a full refund can be issued.
Please note that I am documenting and retaining all communications and actions related to this matter.
Passenger names:
• Daeheung Lee
• Nau Kim
Booking ID: BA-20390179
I would appreciate your prompt response and a fair resolution.
Kind regards,
Daeheung Lee
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