This company doesn’t care about its customers at all. Just read about my personal experience before deciding to deal with them. The moment you sign the contract, they have you in their grip. After that, they treat you as if you don’t matter.Calling their customer service? Expect at least an hour on hold. And when you finally get through, half of their operators seem clueless about where they are or even how to use a headset. I’ve been waiting for a connection for two months, and this company keeps pushing the installation date further every time.Oh, and if you want to reschedule? That’ll cost you €65 as a penalty. But they? They can do whatever they please. Fair? I don’t think so.They sent me a "help SIM" with 100GB of internet to use while I wait for the connection. Sounds good, right? Except no one told me the APN settings, and none of the operators even know how to configure it. On top of that, the SIM is locked for use only in a phone – it doesn’t work in a 4G modem or a laptop with a built-in modem. When I asked for a solution, their brilliant advice was to borrow a phone from my neighbors. Are you kidding me? Maybe you should send me a 4G modem or just unlock the SIM for other devices instead?Their operators don’t even know how to check the remaining data balance for the SIM. How is that even possible? And when I asked to speak to a manager, they told me it’s not allowed. So, why are these calls being recorded? For fun? Someone, please, check this company! It’s unbelievable that such a service exists and has the audacity to charge people for it.
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Hallo, wij zijn Budget Internet, onderdeel van Budget Thuis. Aanbieder van Internet, TV & Bellen voor een superscherpe prijs. Én, dat ook nog eens via het betrouwbare KPN-netwerk. We zorgen dat het werkt en dat je er dus geen omkijken naar hebt. Helemaal mooi meegenomen is dat je zo ook nog eens flink bespaart op je vaste lasten.
