Review Time
I got this connection 2 months back. 1 Gig fiber optic connection. Max sped I got was 260 Mbps but 90% of the time it is 60 or less than 60Mbps. And frequent disconnections. If you need to be connected to internet just sit next to the modem, that's the only option!! Non of the extender will get internet to pass on to the next floor. And the response from customer care is worst than the internet speed.. For some reason first 14days I did not see any disconnections.. After getting into the contract period it all started.. So just don't fall for this low price label it's worst than dial up internet speed!! They can't fix the speed even after they tried 2 times and still it's slow as 2g or dial up era!!
The technical team is trying to fix it for more than 30 days and no luck!!! They simply ask me to remove all other device from the modem and check on the wired connection, it will be faster at that moment, in sometime again it will be very slow, Also they will not check the wifi strength of the router. It's not even a wifi 6 router for a 1 Gig connection. ideally you should not charge me for the days I had trouble with this connection and it will be almost every day!!
I am calling the customer care almost everyday and repeating the same task which they know on every call, only if you go through the situation you will understand the pain of the customers.
I got this connection 2 months back. 1 Gig fiber optic connection. Max sped I got was 260 Mbps but 90% of the time it is 60 or less than 60Mbps. And frequent disconnections. If you need to be connected to internet just sit next to the modem, that's the only option!! Non of the extender will get internet to pass on to the next floor. And the response from customer care is worst than the internet speed.. For some reason first 14days I did not see any disconnections.. After getting into the contract period it all started.. So just don't fall for this low price label it's worst than dial up internet speed!! They can't fix the speed even after they tried 2 times and still it's slow as 2g or dial up era!!The technical team is trying to fix it for more than 30 days and no luck!!! They simply ask me to remove all other device from the modem and check on the wired connection, it will be faster at that moment, in sometime again it will be very slow, Also they will not check the wifi strength of the router. It's not even a wifi 6 router for a 1 Gig connection. ideally you should not charge me for the days I had trouble with this connection and it will be almost every day!!I am calling the customer care almost everyday and repeating the same task which they know on every call, only if you go through the situation you will understand the pain of the customers.
They are horrible. Badly reachable in case of issues and they don’t seem eager to help but only tell they understand and can’t do anything. My internet connection is not working since last week. They agreed with me to send someone on day X between 12:30-16:00. One day before they changed the time to 11:00-14:00. When I called them to tell I can’t be there before 12:30 they threatened me with a €65 penalty instead of trying to help and postpone. They do whatever they want and suits themselves. Go for Budget Internet in case you are craving headache.
So, lets begin about claim stabile KPN network..used KPN for few years from different providers, was decent connection despite limited speed at my place. Thus, when i got offer to get KPN network again with a bit cheaper pricing i gladly accepted offer..and this was a terrible mistake... Disconnections every 5-15 min...wifi 5 cheapest possible router and no possibility to cancel contract even when have actually unusable connection....you cant even watch yt video of 30-40min or hour series with several disconnections... Like for 1h episode you waisting 1,5 hour...most stressful experience ever.Not sure about KPN itself, but with such subproviders will avoid any of their service in the future.Budget internet - best ad for not trusting KPN anymore.
Hiring budget internet has been frustrating, I have signed for the internet on 01/05/2025 and received the NTBox on the next day, however, after more than a month I am yet do receive my modem.Client support only tells me that there was a glitch in May that interrupted the posting of modens to new clients, but it is so hard to believe that a company of this size can go more than a month without being able to register new clients. To this day, they are yet to give me an estimative of when they will finally send me the internet modem required to turn on my internet.
They couldn't connect me to the internet even though they came for service twice. You are having trouble connecting to customer service.They couldn't solve the problem for 2 monthsI. I paid extra for 2 months for internet service that I never received. When I cancelled (I hope I can do it), they wanted half of the remaining 10 months as a penalty always talk about this experience with my friends and people around me. It's a company I never want to hear the name of.
Very disappointed. Be careful!I had a new contract and had an appointment on Monday. In the morning I got an email saying the Technician will come between 11am and 13:05 pm. So I had to work from home without internet. But the Technician does not show up and the online customer service can only say they can do nothing.Shity thing is that in the email it says if the Technician comes and I am not at home then I have to pay for 60 euros. Now I am waiting and they didn't show up, then no one pay for my time.An appointment means nothing for them.
I wanted to upgrade my internet to a faster internet speed. Currently, this is not possible and they didn't offer me any options - even though I know that fibre optics is available for my home - at least from other providers.I can't cancel the contract either without paying a 50% fee for each month remaining in the contract. So now I'm stuck with the slow internet for another 7 months. They didn't exactly try to keep me as a customer.
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Hallo, wij zijn Budget Internet, onderdeel van Budget Thuis. Aanbieder van Internet, TV & Bellen voor een superscherpe prijs. Én, dat ook nog eens via het betrouwbare KPN-netwerk. We zorgen dat het werkt en dat je er dus geen omkijken naar hebt. Helemaal mooi meegenomen is dat je zo ook nog eens flink bespaart op je vaste lasten.
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