***Update 24/10/24****Thuis replied to my review and asked me to message on Facebook. I wasn't sure what their account is but I messaged "Budget Thuis" and I still got no reply. The only reply is that i should try calling them. So why did they act all nice here and ask to message on Facebook? A typical sign that they don't care about customers, their goal is only to run things on the cheap.I've already tried emailing them and filing a complaint. Beware of this unscrupulous and irresponsible company...**In case you are looking for how to write to them, their E@ail begins with 'klanten' and their normal domain name. - if they don't help you, make an official complaint by searching for klacht and their company name ***Awful experience. Internet is generally working OK but many devices suddenly started facing syncing issues with the wifi (eg printer, digital weighing scale). The 2.4ghz band is unstable and often one cannot connect with it directly. I never had these issue before with other internet service providers, and troubleshooting with individual devices did not help. I tried contacting Budget-Alles-in-1 but the customer service is horrendous. I tried calling at different times but each time not only is there a wait time, but the wait time is increasing the longer you wait - never experienced this with another phone line ever. The only way to get into contact was by chat - first you have to get through a bot. Once I got the agent, and after spending ages going through troubleshooting, Agent 1 said a technical agent will need to call me. Of course this did not happen so after following up, they just gaslighted me saying that this never happened, even though I had a copy of the transcript. Then they played me around, and put me in touch with a technical agent who was Agent 1. Then he ignored me and did not help me at all...I chose this company because they seemed alright and well priced. Tbf my internet is working but do not expect competence when things go wrong.... I have issued a complaint today on 22nd October 2024. Let's see what happens.
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Hallo, wij zijn Budget Internet, onderdeel van Budget Thuis. Aanbieder van Internet, TV & Bellen voor een superscherpe prijs. Én, dat ook nog eens via het betrouwbare KPN-netwerk. We zorgen dat het werkt en dat je er dus geen omkijken naar hebt. Helemaal mooi meegenomen is dat je zo ook nog eens flink bespaart op je vaste lasten.
