Changed to their internet as provider as it was much cheaper. Router got shipped to us without asking to which adress it should be shipped to. No suprise that we were not home during a working day so the package was shipped to a PostNL point. I wanted to collect this the next day, however the bus got canceled after work and I couldnt make it before they closed at 18:00 (whole other problem). The pick up point was closed for 4 days that I was able to pick it up and I would receive it after the planned call with the mechanic who would unneccesarily help me install this. On saturday I get an email from budget that if I cannot make it with the mechanic on Monday I should change my appointment. So I want to do thi, but the link they provide me does not work, so I go ahead and call them on a saturday. Ofcourse they do not work on the weekend so I cannot move the appointment to when I actually receive the router. On monday I awnser the call and explain that i still do not have the router and everything is fine. He tells me that if I run into any problem I can contact budget to arrange a new appointment if neccesarry. I was finally able to get the router on wednesday and plug and play installed it myself without issues. Now I got charged for not being able to install it when the mechanic called me. So I called them and explained the situation that the bus got canceled, the other days I was able to pick it up the pick up point was closed and I installed it myself without help in the end. I get this awnser, due to our regulations we have to charge you 15 euros for not being able to make the call, there is nothing that we can do about it like. For things completly out of my control and poor communcation from their end I now have to pay 15 euros for completly nothing. They do not treat you like a human being and basicly tell you to you know. As soon as my contracts end for internet energy and mobile I will take my money somewhere else.
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Hallo, wij zijn Budget Internet, onderdeel van Budget Thuis. Aanbieder van Internet, TV & Bellen voor een superscherpe prijs. Én, dat ook nog eens via het betrouwbare KPN-netwerk. We zorgen dat het werkt en dat je er dus geen omkijken naar hebt. Helemaal mooi meegenomen is dat je zo ook nog eens flink bespaart op je vaste lasten.
