They did not deliver the required appliances to me, and I was only told about the missing modem when the technician came to install it. I do not have internet for a few days (I am still waiting for it to be delivered). When I contacted the customer service, I was told "if you contact us earlier, we could have delivered it to you." I was instructed to leave the package unopen until the technician comes so how would I know that something was missing? There is no mention of what I should receive. Customer service agent kept saying that "everything is in your contract" without giving further explanation or support. Everything was smooth for the signing up (of course) but so far customer service is crap. EDIT: It seems a lot of customers did not get the modem delivered - it is apparent that they knew something is wrong for a long time! Yet no solution was offered. You are asked to pay and not get the product delivered correctly.
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Hallo, wij zijn Budget Internet, onderdeel van Budget Thuis. Aanbieder van Internet, TV & Bellen voor een superscherpe prijs. Én, dat ook nog eens via het betrouwbare KPN-netwerk. We zorgen dat het werkt en dat je er dus geen omkijken naar hebt. Helemaal mooi meegenomen is dat je zo ook nog eens flink bespaart op je vaste lasten.
