I'd give zero stars if I could! Firstly, this was Budget from Bari booked through Ryanair. Budget bombard you with emails and phone calls, ostensibly to speed the pick up process but really trying to sell you insurance and breakdown cover. The pick up process at Bari was diabolical, despite having completed all the online forms and the phone call. Queues were terrible, and this was late September !Now, as it was an out of hours key drop return, they're trying to stitch me up with damage charges ( luckily my videos and photos should put paid to that!) and additional hire charges - for which I paid Ryanair in full.What a shambolic mess.Avoid them like the plague and don't believe any positive reviews you read.I've hired dozens of cars from airports all over the world and this was the worst experience by a very long way.
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