Review Time
AVOID THIS COMPANY AT ALL COSTS, SHADY BUSINESS PRACTICES
I have rented a car through Booking.com for a total and final cost of €55 with no additional charges.
The original rental period was from 10:00 AM on February 6th to 3:30 PM on February 7th.
At your Linate Budget agency, I was told that:
I would receive a category upgrade at no cost to me.
I could keep the car until 10:00 AM on February 8th, having rented the vehicle for two days.
I could have added comprehensive damage insurance for about €20 per day. As I actually did,
To avoid penalties or additional charges, I would have to return the vehicle full.
I returned the car on February 7 at 8:10 PM, early, and with a full tank.
In the end-of-rental invoice, also attached, I was billed the following items:
Rental fees €85.11
Location surcharge €25.11
Vehicle license fee €4.70
Late return surcharge €15.00
Optional services €20.72
For a total of €183.78 (including VAT).
None of the above items correspond to the costs indicated in the contract with the booking portal, nor correspond to what declared when I have rented the car.
pS THEY ARE ALSO LYING ABOUT WHEN I HAVE RETURNED THE CAR
PPS I have written them several emails and they never replied.
AVOID THIS COMPANY AT ALL COSTS, SHADY BUSINESS PRACTICES
AVOID THIS COMPANY AT ALL COSTS, SHADY BUSINESS PRACTICESI have rented a car through Booking.com for a total and final cost of €55 with no additional charges.The original rental period was from 10:00 AM on February 6th to 3:30 PM on February 7th.At your Linate Budget agency, I was told that:I would receive a category upgrade at no cost to me.I could keep the car until 10:00 AM on February 8th, having rented the vehicle for two days.I could have added comprehensive damage insurance for about €20 per day. As I actually did,To avoid penalties or additional charges, I would have to return the vehicle full.I returned the car on February 7 at 8:10 PM, early, and with a full tank.In the end-of-rental invoice, also attached, I was billed the following items:Rental fees €85.11Location surcharge €25.11Vehicle license fee €4.70Late return surcharge €15.00Optional services €20.72For a total of €183.78 (including VAT).None of the above items correspond to the costs indicated in the contract with the booking portal, nor correspond to what declared when I have rented the car.pS THEY ARE ALSO LYING ABOUT WHEN I HAVE RETURNED THE CARPPS I have written them several emails and they never replied.AVOID THIS COMPANY AT ALL COSTS, SHADY BUSINESS PRACTICES
Not even one star, but there's no option to give ZERO... We booked a car through Ryanair (flights and car) and paid in full 45.53e. The car was dropped off on time, keys were left in the box, as per instructions, see photos attached.The following day we received the invoice 408.87e :252.53 rental charges, 55.86e location surcharge, 11.75e license fee and 15.00e late return fee.163.34e was already deducted from deposit, the amount due is 363.34e.We are renting cars quite often - 5,6 times/year, nothing similar ever happened to us...
Budget Naples, there was no one at the car rental lot, we had to take care of everything ourselves. We took pictures and videos of the whole car, but somehow we missed a little scratch on the passenger mirror. It was very obviously an old scratch. They managed to be there when we dropped the car off and completely lied, said we did it, when it was obvious that it had been there for months. They are still putting charges on our card several days later. They are frauds, liars and cheats. Disgusting.
Budget in Cagliari recalculated the cost of a 2 day hire when I returned the car. I had booked online in the UK directly with Budget. The revised price was £36 more than quoted. They insisted on charging this as that is what the computer said. There was no valid reason. We had a long debate about this in the airport car park, which unfortunately held up others. I won’t be using Avis-Budget again. It’s a racket.
Budget at Trieste airport. They have not returned my deposit amount back after 28 days. I have been calling and calling and calling nobody answers, sending emails, nobody replies. They told me then that my deposit should be send back after 7 days but after 28 days still nothing. They have no one when picking up the car or returning the car to confirm the condition of the car. The document they give you which supposedly showing the condition of the car is barely understandable. It is so small you are not sure if the damage you see on the car is actually on the document. You have to go all the way back to the counter inside the airport to confirm with the guy and show him the video you took. Otherwise they might think that you did the damage. It is ridiculous.
I'd give zero stars if I could! Firstly, this was Budget from Bari booked through Ryanair. Budget bombard you with emails and phone calls, ostensibly to speed the pick up process but really trying to sell you insurance and breakdown cover. The pick up process at Bari was diabolical, despite having completed all the online forms and the phone call. Queues were terrible, and this was late September !Now, as it was an out of hours key drop return, they're trying to stitch me up with damage charges ( luckily my videos and photos should put paid to that!) and additional hire charges - for which I paid Ryanair in full.What a shambolic mess.Avoid them like the plague and don't believe any positive reviews you read.I've hired dozens of cars from airports all over the world and this was the worst experience by a very long way.
Horrendous experience - avoid at all costs. Terrible service when picking up the car and made to wait hours. Checked the vehicle with the attendant and despite this are still withholding deposit. No answer from the Customer service contact given. Removing from our companies providers of car rental. Do not use
Car provided had lots of dents and scratches on collection, when returning the car they tried to say that one small scuff mark was new and we would need to invoke our insurance excess.The car also had a headlight not working so was unroadworthy.
Claim your business profile now and gain access to all features and respond to customer reviews.
spacer.com
elitetradesales.co.uk
rideto.com
cargem.co.uk
c2crides.com
novunavehiclesolutions.co.uk
campermanaustralia.com
mercedes-benz.co.uk
rtautosbodyshop.co.uk
evoatpl.com