Customer service is a hallmark of the company. Stephen (sales agent) is helpful, full of ideas, and offers alternatives at multiple price points. Installers are respectful of the property, clean up after themselves and leave the home improved. Quality and service are great. My main complaint is the odd and unusual requirement that every order must be paid in full upon ordering. No down payment, no 50/50, no waiting til installation for final payment. Very customer unfriendly and odd. In similar work environments--painting the home, residing a home, a new concrete driveway, a bathroom remodel, and the list goes on--all require some level of deposit or prepayment. I've seen 20% down, 40%, sometimes even 60% with balance upon completion. I have never ever heard of anyone anytime requiring 100%prepayment, much less for something as inconsequential as windows blinds. Such a policy seems designed to protect the company and exploit the customer. There is no good reason for it, save to protect the company at the expense of the customer. As a courtesy to the friendly and helpful agent who visited my home, I proceeded with my purchase, but I will not do so again. Happy to make a down payment, even 50%, but I won't be using this company again if this policy persists.
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Budget Blinds provides the best custom window treatments for your home including blinds, shutters, shades, drapes and more. Call or visit BudgetBlinds.com to schedule a complimentary in-home consultation!
