Review Time
It took 6+ months of complete mismanagement with Budget Blinds. The new owner took incorrect measurements which had to be remeasured by the professional installer. Waited 6 weeks again and I had to contact them to see if they had arrived. Again the owner sent in the wrong measurements and one of 5 was incorrect. So I waited another 5 weeks. The two different installers were very good. So far the product is good. I have issue with the owner. I did request a deduction of $50 on the final payment in which he felt only $25. What a slap in the face. I went through a lot of frustration. And he charged an extra percent on the use of a credit card which was not in the contract let alone done on the first payment. I’m so disappointed with budget blinds. I would not do business with them again. The two men who did the install were the best. The owner needs to learn…it’s not about him but all about the customer.
I arranged a consultation for blinds installation for my parents. The representative who came to provide the estimate barely communicated with them. He left his card and promised to send the estimate via email, but several days later, I still haven't received anything. My parents felt quite uncomfortable, as if their business was unwelcome. Fortunately, we found another service that is handling all five windows. They were friendly and provided an estimate on the spot.
I invested over $20,000 in blinds for a vacation home. Initially, the order and installation went smoothly. However, I needed additional fabric for some uniquely shaped windows and spent another $1,000 on that. When the fabric arrived, I was instructed to pick it up, but each time I visited during business hours, no one was there. I made several attempts on different days, and each time, I found the same issue—no one to assist me and calls went unanswered. After three frustrating visits, I finally left a voicemail requesting shipping for the fabric, which is only around 10 lbs. The response I received was that they would ship it, but they wanted an additional $75 for shipping. It’s outrageous that after spending so much, I’m now being charged for shipping on something so light, especially after my multiple attempts to collect it in person. This experience has been incredibly disappointing.
Budget Blinds Chevy Chase Md.I live in NJ and have a rental apartment in DC in need of blinds. I needed a company willing and able to deal with me remotely and coordinate directly with my tenant. I contacted 3 companies in DC. One did not get back to me at all, 2nd said it would get back to me to schedule an appointment, they never did. BB, responded back to me immediately and then contacted my tenant and scheduled an appointment within a day or 2 to meet with my tenant and take measurements and get back to me with recommendations and pricing. I needed blinds for 10 windows, these windows are arranged in a bowed configuration. I put in my 2 cents worth as to the type of blinds I was looking for. Bethany showed up as scheduled, took the measurements and based on my suggestions sent me 3 ridiculously expensive options. I got back to her and told her this was not the TajMahal, it's a rental unit, can you come up with other options. She listened to me and patiently explained the issues with these windows and how my suggestions would not work. She said she would get back to me with other more reasonable and better options. She did that very quickly. We had another conversation or 2 and settled on one of her suggestions. The right blinds at the right price for my requirements. The blinds were ordered, came in on time and were installed today: Tuesday Oct. 21. All in all the experience with BB of Chevy Chase was flawless. The communication between Bethany, Andie, Brian and my tenant and myself were absolutely perfect. Unfortunately, I don't know the name of the installer but he did his part perfectly.The key in every business transactions is communications, unfortunately that ball is often dropped causing needless problems. The communication here was absolutely perfect. I could not ask for anything more. Every business should operate as well as Budget Blinds Of Chevy Chase.
Called Peter about new motorized window blinds. He scheduled an appointment to visit our home where he made excellent recommendations that were reasonably priced. Within two weeks he called and booked an important. All the work was excellent quality and we were very pleased with the results. Highly recommended.
First class service from. Budget Blinds from start to finish. Came and gave a quote when they said they would. Very competitive prices. They delivered and fitted my 3 blinds exactly when they said they would. Very satisfied indeed. Very good quality professional service. 👌
Customer service is a hallmark of the company. Stephen (sales agent) is helpful, full of ideas, and offers alternatives at multiple price points. Installers are respectful of the property, clean up after themselves and leave the home improved. Quality and service are great. My main complaint is the odd and unusual requirement that every order must be paid in full upon ordering. No down payment, no 50/50, no waiting til installation for final payment. Very customer unfriendly and odd. In similar work environments--painting the home, residing a home, a new concrete driveway, a bathroom remodel, and the list goes on--all require some level of deposit or prepayment. I've seen 20% down, 40%, sometimes even 60% with balance upon completion. I have never ever heard of anyone anytime requiring 100%prepayment, much less for something as inconsequential as windows blinds. Such a policy seems designed to protect the company and exploit the customer. There is no good reason for it, save to protect the company at the expense of the customer. As a courtesy to the friendly and helpful agent who visited my home, I proceeded with my purchase, but I will not do so again. Happy to make a down payment, even 50%, but I won't be using this company again if this policy persists.
Their customer service is horrible. I’ve called 4 times and get a call center , that say someone will contact me, but they don’t. Over and over again You can’t talk to an actual person who works for this company. I’d research a different company with good customer service, before using these guys.
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Budget Blinds provides the best custom window treatments for your home including blinds, shutters, shades, drapes and more. Call or visit BudgetBlinds.com to schedule a complimentary in-home consultation!
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